Our Commitment

At LadiesIntimate.com, every customer deserves a shopping experience that feels safe and fair. If something is not right with your order, we are here to help make it right — simply, quickly, and without unnecessary stress.

Return Eligibility

You may return an item within 14 days of the delivery date, provided the following conditions are met:

  • The item is unworn and unwashed
  • The item is in its original packaging with all tags attached
  • The item has not been altered or damaged after delivery
  • The return request is submitted within the 14-day window

For hygiene reasons, the following items cannot be returned once opened or worn: panties, thongs, briefs, and any item that makes direct contact with the body unless it is found to be faulty or incorrectly sent.

How to Return an Item

Returning an item to LadiesIntimate.com is straightforward:

  1. Contact our customer support team through the Contact Us page within 14 days of receiving your order
  2. Provide your order number, the item you wish to return, and the reason for the return
  3. Our team will respond within 1–2 business days with return instructions and the return address
  4. Pack the item securely in its original packaging and send it using a trackable shipping method
  5. Once received and inspected, your refund or exchange will be processed

We recommend using a tracked service for your return, as LadiesIntimate.com cannot be responsible for items lost in transit.

Refund Processing

Once a returned item has been received and inspected, the following applies:

  • If the return is approved, a full refund of the product value will be issued to your original payment method
  • Refunds are typically processed within 5–7 business days of approval
  • Original shipping fees are non-refundable unless the item was faulty or incorrectly sent
  • You will receive an email confirmation once your refund has been processed

Exchanges

If you would like to exchange an item for a different size or style, please contact us through the Contact Us page. Subject to stock availability, we are happy to arrange exchanges. Items for exchange must meet the same eligibility criteria as returns.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery with a description and photograph of the issue. In these cases, LadiesIntimate.com will cover the return shipping cost and will either replace the item or issue a full refund — whichever you prefer.

Non-Returnable Items

The following cannot be returned:

  • Worn or washed garments
  • Items without original packaging or tags
  • Intimate items (panties, thongs) unless faulty or incorrectly sent
  • Items returned after the 14-day window
  • Items purchased during final sale or clearance events (marked as non-returnable at time of purchase)

Contact for Returns

All return and refund requests must be submitted through the Contact Us page at LadiesIntimate.com. Our support team is made up of real people who will handle your request with care and respond promptly.