FREQUENTLY ASKED QUESTIONS
You can return any eligible item within 14 days of receiving your order. The item must be unworn, unwashed, and in its original packaging with all tags still attached. Requests submitted after the 14-day window unfortunately cannot be accepted.
Simply fill out the contact form on this page with your order number, the item you wish to return, and the reason. A member of our team will respond within 1–2 business days with the return address and next steps. No complicated forms, no phone calls just a straightforward process.
Once your returned item has been received and inspected, refunds are processed within 5–7 business days. A confirmation email will be sent as soon as the refund has been issued to your original payment method.
Yes. If the size is not right, we are happy to arrange an exchange subject to stock availability. Contact us through this page with your order number and the size you need, and we will take care of the rest.
We apologize sincerely if this has happened. Please contact us within 48 hours of delivery through this page and include your order number along with a clear photograph of the issue. Ladies Intimate will cover the return shipping cost and arrange either a replacement or a full refund whichever you prefer.
For hygiene reasons, panties, thongs, and briefs cannot be returned once opened, unless they arrived faulty or incorrectly sent. Items that have been worn, washed, or removed from original packaging also cannot be accepted for return. Any item marked as final sale at the time of purchase is non-returnable.